TERMS AND CONDITION
- Not Just Flowers reserves the right to change these Terms and Conditions at any time.
- All arrangements featured on this website are executed and delivered exclusively by "Not Just Flowers".
- When you order from "Not Just Flowers" you know a florist has lovingly made and delivered your order. We do not use courier services.
- The recipient's telephone number is required to co-ordinate delivery timings. This is to ensure that your flowers are delivered.
- We cannot commit to early morning deliveries. Delivery will be made between 8:00 am till 8:00 pm on asked delivery date.
- When the recipient is not at home the delivery person will try the nearest neighbors or will leave them with the security guard.
- Thereafter we will consider it as delivery executed, there will be no refund.
- Please check with the hospital before ordering No Refund Claims will be entertained on such grounds.
- When deliveries are made to WORKPLACE, HOTELS or HOSPITALS please ensure all details are filled including name of company and room number where required. (Some hospitals do not accept flowers).
- Delivery of certain items may not be possible under certain uncontrollable circumstances. However, you always have a right to get 100% refund of your money.
- No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made. All such claims if any, are to be raised within 24 hours of delivery/non delivery.
- The owners of the site retain the right to refuse any order unconditionally.
SAME DAY DELIVERIES
- For same day delivery orders accepted till 1:00 PM IST (GMT+5.30) will be executed the same day and thereafter the next day.
- No same day delivery for special days (such as: Valentines/Mothers Day). Due to rush on special days, deliveries will be made on the next day or day before.
- Same day deliveries will NOT be attended to on Public Holidays.
- In all arrangements of assorted flowers, the colors shown online will be used.
- For one-of-a-kind flower arrangements, such as all roses or all orchids, we will make every attempt to match the flower type, but may substitute with another color.
- If the floral container shown online is not available, a similar container will be used.
CANCELLATION / MODIFICATION POLICY
- Please contact us quickly if you want to cancel, or modify your order. You can send an email to firstname.lastname@example.org or can call on +91 993 060 5004 between 9 a.m. to 6 p.m (Monday – Saturday).
- Orders once placed cannot be cancelled as we start processing the order as soon as it is received. Exceptions can be made at the sole discretion of Not Just Flowers.
- Any changes can only be made before the order is shipped.